Clear and Simple Rental Policies
At Tom Joyce Rentals, we believe in transparency and fairness. Our policies are designed to make your rental experience smooth, stress-free, and straightforward.
Know Before You Rent
Renting with Tom Joyce Rentals means clear communication and no surprises. Below, you’ll find all the details you need to know about eligibility, fees, mileage, and more. If you have any questions, feel free to contact us- we’re here to help!
Stress-Free Vehicle Pick-Up
Transparent, Simple, and Secure: Ensuring Your Rental Starts Smoothly
Pick-Up Process: Vehicles are available for pick-up at 18260 Paulson Dr Unit D3, Port Charlotte, FL 33954.
Vehicle Inspection: Upon pick-up, a team member will walk you through a vehicle inspection to ensure everything is in great condition before your trip.
Adding Insurance: If you don’t have full coverage insurance, Renter’s Collision Protection will be added to your rental agreement for $25/day.
Clear and Fair Rental Policies
Drive With Confidence: Mileage, Fuel, and Cleanliness Simplified
Mileage Policy: Rentals include 300 miles per day. Excess mileage is charged at $0.15/mile.
Fuel Policy: Return the vehicle with the same fuel level as when picked up. Otherwise, a $15 refueling fee plus the cost of gas applies.
Smoking Policy: Smoking is prohibited in all vehicles. A $200 cleaning fee applies if smoking is detected.
Pet Policy: Pets are not allowed unless pre-approved. A $150 cleaning fee applies for unauthorized pets.
How to Complete Your Rental
When your trip is over, we’ve made it easy to return your rental vehicle.
Here’s what you need to know for drop-off:
Drop-Off Process:
1. Vehicles must be returned to the same location.
2. After-hours returns are allowed using our secure key drop box.
Late Returns:
1. Vehicles returned after the agreed-upon time will incur an additional day’s rental fee.
Cleaning Policy:
1. Vehicles should be returned clean to avoid a $150 cleaning fee for excessive dirt or debris.
Toll & Violation Charges:
1. Tolls will be charged back via SunPass.
2. Renters are responsible for any traffic violations incurred during the rental period.
Have Questions? We’re Here to Help
Our policies are designed to make your rental experience stress-free and easy to understand.
If you have questions, feel free to reach out to our team.
What Our Customers Are Saying
Here’s what our amazing customers have to say about their experience with Tom Joyce Rentals
What Our Customers Are Saying
Here’s what our amazing customers have to say about their experience with Tom Joyce Rentals
FAQS
How old do I need to be to rent a car?
You need to be at least 21 years old to rent a car from Tom Joyce Rentals. A valid driver’s license and proof of age will be required at the time of rental.
What documents do I need to rent a car?
You will need insurance information if you don't already have full coverage car insurance or if you want to opt-in for extra protection.
Is insurance included in the rental price?
No, insurance is not automatically included in the rental price. However, we offer an optional insurance add-on for $25 per day to provide additional protection during your rental period.
Is Renter’s Collision Protection required?
Yes, this coverage is required for renters who do not have full coverage insurance.
What if I already have full coverage?
If you can provide proof of full coverage insurance, Renter's Collision Protection is not required.
Is the insurance option full coverage?
Our $25 per day insurance option provides coverage designed to offer peace of mind during your rental. For detailed information on what this coverage includes, please visit our Insurance Coverage Page for more information.
Can I rent a car if I don’t book online?
Absolutely! We encourage a hands-on experience, so feel free to call us directly or fill out an online form. Our team will reach out to guide you through the process.
Are there any hidden fees I should be aware of?
No, we pride ourselves on transparent pricing. Any fees, such as a $15 gas fee or cleaning charges, will be clearly explained at the time of rental.
What happens if I return the car late?
Our daily rental rate covers a 24-hour period (e.g., 8 a.m. to 8 a.m.). If you return the car late, an additional day’s rental fee will apply.
Can I add another driver to my rental?
Yes, we allow additional drivers at no extra charge. We just need their information when you book or pick up the vehicle.
Do you allow out-of-state travel?
No, our rentals are limited to travel within Florida. If you need more information about this policy, our team is happy to assist.
What should I do if the car breaks down?
If you experience any issues during your rental period, contact us immediately for assistance. We’ll work with you to resolve the problem and ensure your journey continues smoothly.
How soon will I hear back after submitting my request?
We typically respond within 24 hours to confirm your request.
Do I need to pay when I submit my request?
No payment is required upfront. We’ll finalize all details during the confirmation call.
Can I avoid fees for gas or cleaning?
Absolutely! Return the car with a full tank and in clean condition to avoid these charges.
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